gb44 Privacy Policy
Your personal information is very important to us. This policy explains in detail how gb44 collects, stores, and keeps your information secure.
Introduction and Scope
gb44 is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the gb44 website, mobile application, and all related services.
The purpose of this Policy is to be transparent with our users — explaining what information we collect, how it is used, how long it is retained, and in what circumstances it may be shared with third parties. gb44 believes that data protection is not optional; it is a fundamental responsibility.
By registering on our platform, or by continuing to use our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions set out the overall terms of service in detail and should be read alongside this Policy.
What Information We Collect
gb44 collects only the information needed to provide services, manage accounts, and maintain security. We specifically avoid collecting irrelevant or unnecessary information.
2.1 Information You Provide Directly
Information you provide directly when registering, logging in, or using our services:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Password (stored in encrypted form; never readable in plain text)
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Identity document details (National ID number — only when account verification is required)
2.2 Automatically Collected Information
When you use our site or app, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Site browsing history and session duration
- Login time, date, and location (used for fraud prevention)
- Gaming history, bet amounts, and results
2.3 Cookies and Tracking Technologies
gb44 uses session cookies, persistent cookies, and similar technologies. These are used to remember your login state, improve service quality, and maintain security. You can control cookies through your browser settings, though some features may become limited as a result.
We never store your password, full payment PIN, or card number.
Purpose of Using Your Information
Collected information is used only for specific and legitimate purposes. gb44 does not use your information for unrelated activities under any circumstances.
3.1 Account Management and Service Delivery
Personal information is essential for creating and managing your account, verifying logins, processing deposits and withdrawals, and running gaming services without interruption.
3.2 Security and Fraud Prevention
Login activity, IP addresses, and device information are monitored to prevent unauthorised account access, multiple account creation, and financial fraud. This is done to protect your funds.
3.3 Customer Support
gb44's 24/7 live chat and email support team may access relevant information to resolve account-related issues. Visit our FAQ section for more details on support.
3.4 Responsible Gaming Monitoring
By analysing your gaming activity, we can identify unusual betting patterns. Under our Responsible Gaming Policy, if a user appears to need assistance, they may be contacted or restrictions may be placed on their account.
3.5 Service Improvement and Analysis
Overall usage patterns are analysed to improve service quality. This analysis generally does not use personally identifiable information.
3.6 Communications and Notifications
Important account-related notifications (such as password changes, transaction confirmations, and OTPs) are sent to your registered mobile number or email. Your prior consent is obtained for any promotional communications.
Sharing Your Information with Third Parties
gb44 does not sell, rent, or commercially transfer your personal information to any other party. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Minimum necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, cybersecurity, and game operations. These partners are contractually bound to meet gb44's privacy standards.
4.2 Legal Obligations
We may be legally required to disclose information in response to a court order, a lawful request from an investigating authority, or to comply with applicable law. In such cases, only the specific information requested is provided.
4.3 Business Restructuring
In the event of a business merger or acquisition, user information may be transferred. You will be notified before any such change occurs, and the same privacy protections will remain in place.
4.4 Consent-Based Sharing
Outside the circumstances described above, your explicit consent will be obtained before your information is shared with anyone.
Data Security Measures
gb44 has put in place industry-standard technical and administrative measures to protect user information.
5.1 Encryption
Our entire platform is protected by SSL (Secure Sockets Layer) encryption. All data transferred between your browser and our servers is fully encrypted. Stored sensitive information is also kept encrypted.
5.2 Access Control
Only a limited number of trained gb44 staff have access to your account information, and only when needed to provide services or resolve issues. Every access is logged and regularly audited.
5.3 Two-Factor Authentication
OTP-based two-factor authentication is in place for account logins and important transactions. This protects your account from unauthorised access.
5.4 Security Monitoring
Our security team monitors the platform around the clock. When suspicious activity is detected, protective measures are triggered automatically and you are notified if necessary.
5.5 Response to Data Breaches
In the event of a data breach that may affect your information, gb44 will notify you promptly and provide details of the incident, potential risks, and the remedial steps taken.
Data Retention Period
gb44 does not retain personal information beyond what is necessary. Retention periods depend on the type of information and the purpose for which it was collected.
- Active Accounts: Registration information is retained for as long as the account remains active.
- Financial Transaction Records: Kept for a minimum of five (5) years from the date of transaction, due to legal obligations.
- Gaming History: Retained while the account is active and, after closure, as required by law.
- Communication Records (Support Chat and Email): Retained for two (2) years from the date of communication.
- After Account Closure: Only specific information required by legal obligations is kept; everything else is deleted.
When your account is closed or becomes inactive, gb44 will securely delete or anonymise your personal information within a reasonable time.
Your Rights and Controls
As a gb44 user, you have the following rights over your own information:
7.1 Right to Access and Correct Information
You can view the information stored in your account at any time and correct any inaccurate details. Most information can be updated directly from the account profile section.
7.2 Right to Delete Information
Subject to legal obligations, you may request that your personal information be deleted. This request must be submitted to the support team via live chat or email.
7.3 Right to Receive Your Information
You have the right to receive a copy of the information we hold about you. Contact the support team and the information will be provided within the applicable timeframe.
7.4 Right to Object to Processing
You may object to marketing communications or non-essential data processing. You can unsubscribe from promotional messages at any time.
7.5 Right to Self-Exclusion
You may request a temporary or permanent closure of your account. This feature is specifically linked to responsible gaming.
To exercise any of your rights, contact gb44's support team via live chat or email.
Protection of Minors' Information
gb44's services are intended solely for individuals aged 21 or above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If it is found that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has created an account on gb44, please contact the support team immediately.
International Data Transfers
gb44's servers and technology infrastructure may be located in various countries. Your information may need to be transferred internationally. In such cases, we ensure that:
- Transfers occur only for necessary and lawful purposes.
- The receiving party maintains adequate security measures.
- All data remains encrypted during transfer.
- The protection standards set out in this Policy continue to apply after the transfer.
Third-Party Services
gb44's platform integrates third parties such as game software providers (e.g. PG Soft, Pragmatic Play, JILI, Evolution) and payment service providers. These parties have their own privacy policies and operate independently.
This Policy applies only to gb44's own data handling. gb44 is not responsible for information collected through third-party services. Users are advised to read the privacy policies of the relevant third parties themselves.
Policy Changes and Updates
gb44 reserves the right to revise this Privacy Policy from time to time. Updates may be made due to service improvements, legal changes, or business needs.
For significant changes, you will be notified at your registered email or mobile number, or a clear notice will be posted on the site. The date of any change will always be reflected in the "Last Revised" date at the top of the page.
Continued use of gb44's services after any change means you have accepted the updated Policy. You are therefore advised to review this page regularly.
Contact for Privacy Matters
If you have any questions, concerns, or complaints about this privacy policy, please contact us. gb44's support team is available 24/7 to assist in both Bengali and English.
More detailed information about gb44's operations and values can be found in our About Us section.
Email: [email protected]
Live Chat: Available on site 24/7 — in Bengali and English
Our team is ready to respond to privacy-related requests.